Refund policy

Refund, Return & Cancellation Policy

delta[state]™ is a brand owned and operated by NORTHSTAR WELLNESS SCIENCES PVT. LTD.

Website: thedeltastate.com   ·   GSTIN: 29AALCN1656P1ZN

Effective date: 14 September 2026


We want you to feel confident ordering from delta[state]™. Because our products are consumable health and wellness supplements, hygiene and safety rules limit when items can be returned — but we stand fully behind every order and will always make things right if something arrives damaged, wrong, or defective. This Policy explains how cancellations, returns, and refunds work. It forms part of our Terms & Conditions.

1. Order cancellations

  • You may request to cancel an order before it is dispatched by contacting our customer support team as soon as possible. If the order has not yet been handed to our courier, we will cancel it and refund any amount paid.

  • Once an order has been dispatched, it can no longer be cancelled. If you no longer want it, please refer to the return conditions below.

  • Where an order paid for using a single-use discount voucher is cancelled, the voucher is treated as used and may not be reissued.

2. Returns — what can and cannot be returned

For hygiene, health, and safety reasons, opened, used, or consumed products are not eligible for return. This is standard for consumable supplements and protects the safety of all our customers.

However, we will gladly arrange a replacement or refund if you receive an item that is:

  • damaged in transit;

  • tampered with or with a broken seal;

  • the wrong product, flavour, or quantity; or

  • defective or past / near its expiry on arrival.

3. How to report a damaged, wrong, or defective item

If your order arrives with any of the issues above, please email us at support@thedeltastate.com within 48 hours of delivery with the following, so we can resolve it quickly:

  • a clear unboxing video and photographs showing the issue;

  • photographs of the product, the invoice, and the inner and outer packaging; and

  • the batch number and your order number.

Our team will review your request and respond within 48–72 hours. Please do not use or discard the item you have raised a complaint about until we have completed our review, as we may need it for verification. An unboxing video greatly speeds up resolution, and we strongly recommend recording one for every order.

4. Damaged or tampered shipments on delivery

  • If a package clearly looks damaged, tampered with, or opened, please do not accept it from the courier, and let us know so we can send a replacement.

  • If you have already accepted the package and then discover a problem, report it within the 48-hour window above with the required photos and video.

5. Failed or returned deliveries

If an order is returned to us after unsuccessful delivery attempts (for example, if the address was unreachable or no one was available to receive it), please contact our customer support team. Depending on availability and your preference, we will either re-ship the order or process a refund.

6. Refunds — how and when

  • Once a return or claim is approved, we will process your refund promptly. Approved refunds are issued to your original payment method wherever possible, or as store credit / a voucher where you prefer or where the original method does not support a refund (for example, some COD orders).

  • Refunds to the original payment method typically reflect within 5–7 business days of approval, depending on your bank or payment provider.

  • For COD orders, we will collect your bank or UPI details securely to process an eligible refund.

  • Shipping charges, if any, are non-refundable except where the return is due to our error (such as a damaged, wrong, or defective item).

7. Fair use of this Policy

The vast majority of our customers have genuine concerns, and we go to great lengths to resolve them. To protect these genuine customers and keep our policies generous, we monitor for misuse — such as repeatedly refusing deliveries, or raising claims that are not supported by the evidence requested above. In cases of suspected abuse, our support team reserves the right to review each case on its merits and take appropriate action at its reasonable discretion. This does not affect your statutory rights as a consumer.

8. Need help?

Our team is here to help and wants you to have a great experience. For any cancellation, return, or refund request, please reach out:

NORTHSTAR WELLNESS SCIENCES PVT. LTD.

T5-903, L&T Raintree Blvd, Bellary Road, Hebbal, Bengaluru – 560092, Karnataka, India

Email: support@thedeltastate.com

Customer care: +91 8448954548  (Mon–Sat, business hours)

NORTHSTAR WELLNESS SCIENCES PVT. LTD.  ·  Refund, Return & Cancellation PolicyEffective 14 September 2026