Privacy policy

Privacy Policy

delta[state]™ is a brand owned and operated by NORTHSTAR WELLNESS SCIENCES PVT. LTD.

Website: thedeltastate.com   ·   GSTIN: 29AALCN1656P1ZN

Effective date: 14 September 2026


This Privacy Policy explains how NORTHSTAR WELLNESS SCIENCES PVT. LTD. (“delta[state]™”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit thedeltastate.com (the “Site”) or purchase our products. We are committed to handling your data responsibly and in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules made thereunder. By using the Site, you consent to the practices described in this Policy.

1. Information we collect

We collect information that you provide directly and information that is generated automatically when you use the Site:

  • Information you provide: name, shipping and billing address, email address, phone number, order details, and any information you share when you contact support, leave a review, or subscribe to our communications.

  • Payment information: payments are processed by third-party payment gateways. We receive confirmation of payment status but do not store your full card or bank credentials on our servers.

  • Automatically collected information: device and browser type, IP address, pages viewed, and interactions with the Site, collected through cookies and similar technologies.

  • Health-related preferences: if you complete an assessment or share wellness preferences, we treat that information with additional care and use it only to personalise recommendations and support you.

2. How we use your information

We use your information to:

  • process, fulfil, and deliver your orders, and manage returns, refunds, and cancellations;

  • communicate with you about your orders, respond to enquiries, and provide customer support;

  • personalise your experience and, where relevant, provide product recommendations;

  • send you marketing communications where you have opted in, from which you can unsubscribe at any time;

  • detect, prevent, and address fraud, abuse, security, and technical issues; and

  • comply with legal, tax, and regulatory obligations.

3. Legal basis & consent

We process your personal data on the basis of your consent, to perform our contract with you (such as fulfilling an order), to comply with legal obligations, and for our legitimate business interests such as securing the Site and preventing fraud. You may withdraw consent for non-essential processing (such as marketing) at any time; withdrawing consent does not affect processing already carried out.

4. Cookies & tracking technologies

We use cookies and similar technologies to keep the Site functioning, remember your preferences, analyse traffic, and improve our services. You can control cookies through your browser settings; disabling some cookies may affect Site functionality.

5. How we share your information

We do not sell your personal information. We share it only as necessary, with:

  • Service providers: courier and logistics partners, payment gateways, IT and cloud hosting providers, and analytics and communication tools that help us operate the business, under obligations of confidentiality.

  • Legal and regulatory authorities: where required by law, court order, or to protect our rights, safety, or property.

  • Business transfers: in connection with a merger, acquisition, or restructuring, subject to appropriate safeguards.

6. Data retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, including to meet legal, accounting, tax, and reporting obligations. When information is no longer required, we securely delete or anonymise it.

7. Data security

We implement reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any account credentials confidential.

8. Your rights

Subject to applicable law, you may have the right to access, correct, or update your personal information, to withdraw consent, to request deletion, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request.

9. Children's privacy

The Site and our products are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

10. Third-party links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any information.

11. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Site with a revised effective date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.

12. Grievance Officer & contact

In accordance with applicable law, if you have any questions, concerns, or complaints about how your personal data is handled, you may contact us. We will acknowledge and address your grievance within the timelines prescribed under applicable law.

NORTHSTAR WELLNESS SCIENCES PVT. LTD.

T5-903, L&T Raintree Blvd, Bellary Road, Hebbal, Bengaluru – 560092, Karnataka, India

Email: support@thedeltastate.com

Customer care: +91 8448954548

NORTHSTAR WELLNESS SCIENCES PVT. LTD.  ·  Privacy PolicyEffective 14 September 2026